FAQs

General

What is Scenset?

Scenset is a luxury travel-tech company based in San Francisco, California, that specializes in designing personalized itineraries featuring exclusive experiences, vetted guides, and luxury accommodations. Designed by in-house experts, Scenset trips are expertly curated, impeccably executed, and uniquely tailored to clients’ personal preferences.

How does Scenset work?

After sharing your travel plans by submitting a trip request or via the Scenset iOS app, we’ll pair you with an expert travel curator who will design a personalized itinerary with your exact specifications in mind. After discussing your plans, your curator will present you with a proposal, including a packaged trip price and booking details. At this point, you’ll confirm your reservation by paying the invoice provided. We will continue to refine your plans with dining suggestions, reservations, and spa appointments up until your departure date. While you’re traveling, you’ll have 24/7 support from our team to ensure your travels are seamless.

What types of trips can Scenset organize?

No two itineraries are the same at Scenset. We design and book end-to-end trips including luxury accommodations, guided experiences, and all on-trip transportation – completely customized with your preferences in mind. Our trips have a minimum policy of 5 nights allowing us to deliver the best possible journeys for our travelers and do not include international flights.

How should I make the most of my experience with Scenset?

Tell us the specifics – we want to know your intended destination, timeline, and all of your travel preferences. Knowing your interests, likes, and dislikes helps to provide you with the best possible itinerary. We will work together to refine your plans until they’re absolutely perfect.

Can Scenset plan last-minute trips? 

We consider trips with a departure date of 30 days or less to be last-minute. And while we certainly will move mountains to accommodate our clients, our ability to do so depends entirely on the availability of the requested destination. Based on the request, we will quickly verify whether or not we’re able to accommodate the destination. Since last minute requests require us to prioritize these trips over others and require our trusted partners to do the same, we require a last-minute curation fee. After the fee is collected, we will begin to curate your specific itinerary based on current availability.  Last-minute trips require quick decision-making, and we rely on our clients to be engaged in the process so that we can work together efficiently in securing the best possible itinerary.

Where is your team of curators based?

Our team of expert curators have over 100 years of collective experience in the craft of travel itinerary curation. Given the global nature of our business, our curators live in countries all over the world. Learn more about the team here.

Can I curate my own hotels or use rewards points?

Can I book my own hotels or use rewards points?

At Scenset, we plan end-to-end travel, meaning that we book all hotels, experiences, and transportation (excluding international flights) on behalf of our clients. Our relationships with hotels across the world often result in complementary perks, upgrades, and added amenities. Thus, we require booking hotels on your behalf. However, since Scenset is categorized as a travel merchant, if you use your credit card for your booking, you are eligible for your card’s bonus points. 

What is Scenset’s approach to group travel?

We love planning travel for large groups. The planning fee for a group is relative to the size of the party. However, we do require that all members of the group adhere to the same itinerary – namely the same locations, hotels, and experiences.

Can I cancel a trip?

Our cancellation policies can be read in full within our Terms and Conditions

PRICING

Does Scenset have a planning fee?

In order to access the knowledge and expertise of our travel curators and unlock numerous benefits and perks, Scenset requires a planning fee for each trip. This planning fee accounts for the time spent creating and coordinating itineraries, leveraging our industry contracts across the globe, and our continued vetting of hotels, experiences, restaurants, concierge services, on-trip assistance, and more.  Trips that are booked within 30 days of departure require an upfront planning fee to account for navigating limited availability and enlisting timely support from our valued local partners. Please note that this fee is nonrefundable.

How much does a trip cost?

Every trip is designed from scratch by Scenset's expert travel curators based on your individual preferences and needs. Because of this fully customized approach, the cost varies and is dependent on location. Generally speaking, a trip with Scenset has a starting price of around $1,000 per person per day. This includes all luxury accommodations, daily private activities, all transportation and transfers, domestic flights, entrance fees, some meals, special experiences and overall coordination with 24-hour support during the trip. Our pricing does not include international long-haul flights, travel insurance, or tipping.

What are the payment terms for booking my trip?

Terms vary by destination, but to confirm your booking, a 40% deposit will be collected. The balance of 60% will be due 120 days prior to your trip’s start date.  If your trip is within 120 days of departure, full payment of the balance is required to complete the booking. Please note some destinations require a larger deposit, and those terms will be communicated when your Full Story is presented. 

Does Scenset provide a pricing breakdown of my itinerary?

In accordance with the contractual obligations we have with our valued partners, we do not provide clients with a direct pricing breakdown. We pride ourselves on using the highest caliber of services, guides, drivers and experiences which are not available directly to consumers, nor can they be found online. Many of our trusted local partners provide us packaged pricing for each custom itinerary, and therefore in many cases we do not have access to itemized pricing and pricing is based on holistic customized services. However, in some destinations, upon request, we can break out the cost of the accommodations as they reflect published web rates.

How does Scenset make money?

Our revenue primarily consists of planning fees and commissions earned by booking hotels and other travel experiences. It’s worth noting that when we book travel, we are often able to provide access to perks, upgrades, and higher calibur offerings due to our relationships within the industry. Additionally, we reinvest our earnings to continue to grow our offering including new destinations, unlocking additional partnerships, and developing exclusive experiences for our clients. 

How It Works

  1. Share your plans: Tell us the specifics: your intended destination, timeline, and travel preferences. We want to hear every detail – big or small.

  2. Connect with our experts: Based on your destination, we’ll pair you with a travel curator who will design a personalized itinerary with your specifications in mind.

  3. Customize every detail: After talking with your curator, you’ll be presented with a proposal including one packaged trip price and booking information. We’ll refine it until you’re completely satisfied.

  4. Confirm your reservation: Complete your booking by paying the invoice provided. Since we’re responsible for booking all hotels, services, and transportation, your Scenset itinerary is the only source of confirmation you need. 

  5. Select the finer points: With your primary booking confirmed, we’ll continue to perfect your trip – including dining recommendations, restaurant reservations, and spa appointments. 

  6. Take the trip of a lifetime: You’ll have 24/7 support from the Scenset team, along with on the ground support. We’re here to ensure every step of your trip is seamless.

Other

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